Refund and Cancellation Policy
Effective October 12, 2026
In short: you see and approve your site before paying, so you never pay for something you haven't seen. If I don't deliver within seven days of payment, or the files don't match what you approved, you get your money back.
Before you pay
Previews are free. You can stop at any point before paying, for any reason, and you owe nothing. Just tell me, or don't reply.
Full refunds
You are entitled to a full refund if:
- I haven't delivered the final files within seven days of your payment;
- the delivered files don't match the preview you approved, and I can't fix that within five business days of you telling me;
- you were charged more than once, or charged an amount you didn't agree to; or
- I am unable to complete your site for any reason after you've paid.
After delivery
Because you approve the site before paying and keep the files once they are delivered, payments are otherwise final after delivery. If something isn't working, email me within 14 days of delivery and I will fix problems with the site as delivered at no charge.
How to ask for a refund
Email [email protected] from the address you used to pay, within 14 days of your payment, saying what went wrong. Approved refunds are returned to your original payment method through Stripe, usually within 5 to 10 business days depending on your bank.
Cancellation
There are no subscriptions or recurring charges, so there is nothing to cancel after you've paid. Before payment you can cancel at any time.
Delivery
Websites are delivered digitally, by email, as downloadable files within two business days of payment. Nothing is shipped.